Helping you explore digital opportunities so you can change, grow & succeed

When you work with our consultants, you'll benefit from their expertise, objectivity, and dynamic thinking. Our goal is to offer an unbiased perspective and objective analysis of your digital strategy needs, free from pre-defined thinking.

Our digital consultancy provides business leaders with new insights into the transformational nature of digital technologies. Our team will engage with you across a number of related services including;  

• Digital Systems Auditing - capturing how your current digital architecture is designed, supported and scoping out opportunities for improvement, for example better utilising virtualised cloud services and security platforms.  
• Data Management Review - Our data management review is a systematic assessment of the quality, usability, security, and compliance of your data and the tools and processes you use to manage it. A comprehensive data management review can help you identify gaps, risks, opportunities, and best practices for your data management strategy.
• Cybersecurity Review (i.e. Risk, Compliance) - Our cyber security review is designed to audit your IT security in relation to the infrastructure, processes and technical management capabilities you currently have in place. We will then make recommendations to help prioritise any changes that can be made.

User research is a key part of our broader UX approach, focusing on understanding user needs. Good user research involves clear goals, well-defined protocols, unbiased data collection to inform design decisions.

• User interviews - Our primary research process gains insights into your end users thoughts, feelings, and problems, focusing questions on the tasks users are trying to complete.
• Surveys -  Our primary survey process collects large samples of user data,  capturing key data about your audiences experiences, preferences, and satisfaction with your service offering.
• Testing - Our usability testing uses key techniques such as card sorting to observe users as they complete tasks to identify issues and improvements in a product. This helps us determine if the existing design is intuitive and easy to use.
• Competitor Research - Our UX competitive research is the process of assessing your major competitors to gain insight into their UX performance, drawing comparisons in terms of digital product and service delivery. 
• Data Analytics & Insights - Our secondary research uses all available data to gain insights into current user behaviours and trends, helping focus on areas that have the greatest impact on user experience.

Our Digital Strategy Development involves several key steps: understanding your business goals, conducting thorough market and user research, analysing data, identifying opportunities and threats, and developing a clear, actionable plan. We collaborate closely with you throughout the process to ensure alignment with your objectives.

Our digital consultancy team can engage with you across a number of services and subject areas including;  

• Understanding your organisation - Our interactive workshop format helps to reveal how you deliver your product and services, the challenges of today and your aspirations and vision of the future. The process brings us quickly up to speed with your situation, allowing us to provide insights and recommendations that are totally relevant to your needs.
• Technology Roadmap - Our digital roadmap is a dynamic, interactive, and collaborative long-term planning process that aligns business development activities with your strategic goals, enables change in line with your customer needs and best of breed technical architecture. 
• Digital Marketing - Our digital marketing strategy defines the plan for using online channels to achieve your marketing objectives, maximising the combination of web functionality, social content and wider system delivery to achieve great outcomes.
• Customer Relationship Management (CRM) - Our CRM strategy work defines your customer data collection requirements, helping you to maximise integration options for an existing CRM or specifying a future CRM. Our aim is to give you the evidence to make more informed decisions.